Welcome to KurtiCove Heritage. These Terms & Conditions govern your use of our website, kurticove.com, and the purchase of our products. By accessing our website or making a purchase, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.
Definitions
“Company,” “we,” “our,” or “us” refers to KurtiCove Heritage (Company No: 003723963-W).
“User,” “customer,” “you,” or “your” refers to any individual or entity accessing our website or purchasing our products.
“Website” refers to kurticove.com.
“Products” refer to clothing, apparel, kurtis, heritage wear, and related items sold on our website.
1. Orders & Payments
- All orders are subject to availability and confirmation.
- We reserve the right to cancel or refuse any order at our discretion.
- Payments must be made securely via the payment methods provided at checkout.
- Prices are subject to change, but confirmed orders will not be affected.
2. Shipping Policy
- We currently ship to Malaysia only. For customers outside these regions, please contact us for purchasing options or check our dedicated shipping information page.
- All orders are typically sent out with tracking.
- Orders are shipped via our choice of couriers.
- Estimated delivery time is 5-14 business days from the date of order, depending on your location. However, we do not guarantee specific delivery dates.
- We are not responsible for shipping delays due to courier issues, customs clearance, or unforeseen circumstances.
- If you need your order sooner, please contact us at kurticove@gmail.com before purchasing, and we will try our best to accommodate your request if possible.
3. Return & Refund Policy
We want you to love your purchase from KurtiCove Heritage, but if you change your mind:
- Returns and exchanges are accepted within 14 days of receiving your order, provided the item is in unused, unworn, unwashed condition, with all original tags attached, and in its original packaging.
- You must contact us at kurticove@gmail.com before returning an item to obtain approval and return instructions.
- Custom-made, altered items, or items marked as ‘final sale’ are non-refundable unless faulty.
- Customers are responsible for return shipping costs and should use a tracked and insured service. We are not responsible for lost or damaged return shipments.
- Refunds will be issued to the original payment method within 10-14 days after the return is received and inspected.
- Exchanges, if offered, will be processed after the returned item is received and inspected. Shipping times for the new item will apply.
4. Product Quality & Care
We take pride in the quality of our clothing. Please follow the care instructions provided with your product to ensure its longevity.
If you believe your product has a manufacturing defect, please contact us at kurticove@gmail.com within [e.g., 7 days] of receipt with your order number and photographic evidence of the defect. We will assess the issue and provide a suitable resolution, which may include a replacement or refund, at our discretion. Normal wear and tear or damage caused by improper care is not considered a defect.
5. Intellectual Property
All content on this website, including images, designs, logos, and text, is owned by KurtiCove Heritage and protected under copyright law and other intellectual property laws.
You may not copy, reproduce, distribute, or modify any content without our prior written consent.
6. User-Generated Content
- Our website may allow users to post reviews, comments, or testimonials.
- By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute your content in any media.
- We reserve the right to remove any content that is offensive, defamatory, illegal, or in violation of intellectual property laws or these terms.
- Users agree that submitted content:
- Does not contain defamatory, illegal, or obscene material.
- Does not infringe on the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary right.
- Is not used for commercial solicitation or spam.
7. Cookies & Data Usage
Our website uses cookies to improve user experience. By using our site, you consent to our cookie usage as described in our Privacy Policy.
You can manage or disable cookies in your browser settings, though this may affect the functionality of the website.
8. Hyperlinking to Our Website
The following organizations may link to our website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.
- Other businesses or websites may request permission to link to us. All links must:
- Not be in any way misleading;
- Not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services;
- Fit within the context of the linking party’s site.
- For linking requests, please contact us at kurticove@gmail.com.
9. Limitation of Liability
To the fullest extent permitted by law:
KurtiCove Heritage is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the website; (b) any conduct or content of any third party on the website; (c) any content obtained from the website; or (d) unauthorized access, use, or alteration of your transmissions or content.
We do not guarantee that our website will be error-free, secure, or always accessible.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
10. Third-Party Links
Our website may include links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to These Terms
KurtiCove Heritage reserves the right to update these Terms & Conditions at any time.
Changes will be effective upon posting on our website. We will update the “last updated” date at the bottom of these terms.
Your continued use of our website after any such changes constitutes your acceptance of the new Terms & Conditions.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
KurtiCove Heritage
Company No: 003723963-W
Website: kurticove.com
Email: kurticove@gmail.com
These terms were last updated on 8 May 2025.